Returns
We will only accept authorized returns within 30 days of the shipping date.

All authorized returns must be unused and in their original condition, include all items and components that were included in the original package and cannot be disassembled, mounted, or damaged due to incorrect installation or user error. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure.

How do I return my order?

  • Call the Parts Departments at 888-993-5040.
  • Email the Parts Department at Parts@CreativeBusSales.com.
  • Provide your order number, name, email address, phone number and the part number you wish to return, along with an explanation as to why the part is being returned. If you do not have your order number (or P.O#), please indicate when your order was purchased and the full name you used upon ordering.
  • You will receive an email response with your "Return merchandise Authorization Number". Please include your "Return Merchandise Authorization Number" in your return. Parts returned without this number will delay the processing of the refund.
  • Return your order at the warehouse: Bring your packing slip or order number to the any Creative Bus Sales Parts locations.

Refund Processing
Refunds are normally processed and credited within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit-approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.

Cancellations

  • You may cancel your order at any time prior to the order shipping from our warehouse. Therefore, no orders can be cancelled after receiving an electronic order shipment notification.
  • You can call us at 1-888-993-5040 or email us at Parts@CreativeBusSales.com .
    Remember: orders placed from Friday 5PM EST-Monday 9AM EST cannot be cancelled because they are already being processed over the weekend for shipping.
  • When it comes to changing your order, you can get in touch with us (via our toll-free number, or email) so that we can process your request.