When exactly will I receive my order?
When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email.
Your purchase will be processed and shipped within three business days after you place your order (7-14 business days if you purchased special order items).

Will I pay local sales tax on my Parts.CreativeBusSales.com purchases?
Yes. We have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.
If you are tax exempt, then you can send a valid exemption certificate for your state to parts@creativebussales.com.  The tax will be removed from your final invoice.

What credit cards does Parts.CreativeBusSales.com accept?
At this time, we accept Visa, MasterCard, Discover and American Express. We also accept debit cards with the Visa and Master Card logos.
Parts.CreativeBusSales.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards.

When is my order charged to my credit card? And when is it credited if I return the part?
While processing your order, we place a "hold" on your credit card for the amount of purchase. We do not charge your credit card until after your items have shipped. 
Some portion of your order, containing certain types of special order items, such as, items that are shipped directly from our vendor locations, will be charged on order submission. Orders with these items cannot be canceled. 
If you return an item to Parts.CreativeBusSales.com, we will provide a refund for that amount the day we process the return, less a 20% restocking fee and freight.

Is there a maximum order size?
No. The only exception will be on occasional special offers that have a limit per order.

How do I check my order status?
Call the PartsCreativeBusSales at (888) 993-5040. To make your request even easier, have your order number ready. You can also check your order's status by sending an email request (including your order number) to Parts@CreativeBusSales.com.

What are the hours of the Parts.CreativeBusSales.com?
The Customer Care Center is open from 5 a.m. until 5 p.m. (PST), Monday through Friday.
Is Parts.CreativeBusSales.com a secure Web site?
Parts.CreativeBusSales.com uses industry standard technology for secure online transactions and makes placing an order online at Parts.CreativeBusSales.com at least as safe as giving your credit card number over the telephone.

Why can't I order chemicals online?
Due to regulations and ordinances of the Environmental Protection Agency and other government agencies, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures and absorbing significant price increases.

Can I cancel my order after I've placed it?
Yes. Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from our vendor locations, cannot be canceled. Once the order has been received, you can return it either at our parts warehouse or can be shipped back to the fulfillment center, covered under the Online Return Policy. To cancel your order, call us at (888) 993-5040 and have your order number ready.

Do I pay shipping for parts I return to Parts.CreativeBusSales.com?
You don't pay shipping if the part is returned due to our mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, we'll pay the return shipping expense. Simply call the Customer Care Center and we'll arrange for your return shipping. For full details on this, read our Online Return Policy.